Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: January 15, 2025

Information We Collect

At Wilora Miradis, we collect information to provide you with exceptional beauty services and educational programs. We believe in being completely transparent about what information we gather and why it's necessary for delivering our fashion show styling expertise and learning programs.

Personal Information You Provide

Full name, email address, and phone number when you register for our programs
Billing address and payment information for course enrollments and service bookings
Professional background and experience level for customized learning recommendations
Photos and portfolio materials you submit for styling consultations
Communication preferences and areas of beauty expertise interest
Feedback and reviews about our services and educational content

Automatically Collected Information

Information Type	Purpose	Storage Duration
IP Address & Location	Regional content customization and security	12 months
Browser & Device Info	Website optimization and technical support	24 months
Site Navigation Data	Improving user experience and content relevance	18 months
Session Duration	Understanding engagement and content effectiveness	6 months

Important: We never collect sensitive information like health records, financial details beyond payment processing, or personal identification numbers. All payment processing is handled securely through encrypted third-party processors who comply with international security standards.

How We Use Your Information

Your information helps us create personalized beauty education experiences and deliver professional styling services. We use your data to match you with appropriate learning programs, send relevant beauty tips and industry updates, process your course enrollments and service bookings, and maintain communication about upcoming workshops and fashion show opportunities.

We also analyze usage patterns to improve our website functionality and develop new educational content that addresses the specific needs of beauty professionals in Malaysia and the broader Southeast Asian market. Your feedback and engagement data help us understand which styling techniques resonate most with our community.

Information Sharing and Third Parties

We maintain strict control over your personal information. We do not sell, rent, or trade your data to third parties for marketing purposes. However, we do work with trusted service providers who help us deliver our programs effectively.

Payment processors for secure transaction handling during course purchases
Email service providers for sending educational content and program updates
Cloud storage services for securely maintaining your learning progress and portfolio materials
Analytics services to understand website performance and user engagement patterns
Customer support platforms for efficiently handling your questions and technical issues

All third-party providers are carefully vetted and required to maintain the same level of data protection that we uphold. They can only access information necessary for their specific service function and are contractually prohibited from using your data for their own purposes.

Access Your Data

Request a complete copy of all personal information we have collected about you, including account details, learning progress, and communication history.

Correct Information

Update or modify any incorrect or outdated personal information in your account profile, contact details, or professional background.

Delete Your Account

Request complete removal of your personal data from our systems, with certain legal exceptions for financial records and completed transactions.

Control Communications

Manage your email preferences, unsubscribe from marketing communications, or adjust notification settings for courses and programs.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data transmission, secure server hosting with regular security updates, access controls that limit employee data access to necessary functions, and regular security audits and vulnerability assessments.

While we maintain industry-standard security practices, no internet transmission is completely secure. We encourage you to use strong, unique passwords for your account and notify us immediately if you suspect any unauthorized access to your account information.

International Data Transfers

As a beauty education platform serving the Malaysian market, we primarily store data within secure facilities in Malaysia and Singapore. Some of our service providers may process data in other countries with adequate data protection laws. When international transfers occur, we ensure appropriate safeguards are in place through standard contractual clauses and security certifications.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our educational content. Essential cookies are necessary for basic website functionality, while analytics cookies help us improve our services and develop better learning materials.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website features. We respect your privacy choices and provide clear options for managing your cookie preferences.

Children's Privacy

Our beauty education programs and professional styling services are designed for adults and professionals in the beauty industry. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can remove it from our systems.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Account information and learning progress are maintained while your account is active and for up to three years after account closure to accommodate potential reactivation requests.

Financial transaction records are kept for seven years to comply with Malaysian business and tax requirements. Marketing communication data is retained until you opt out or we determine it's no longer relevant for our educational offerings.

Your Rights Include: You have the right to know what personal information we collect, understand how it's used and shared, access and download your data, correct inaccurate information, delete your account and associated data, and object to certain processing activities. You can exercise these rights by contacting our privacy team directly.

Policy Updates and Changes

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. Significant changes will be communicated through email notifications and prominent website notices at least 30 days before implementation. Continued use of our services after policy updates constitutes acceptance of the revised terms.

We encourage you to review this policy regularly to stay informed about how we protect your information and respect your privacy rights. The date of the most recent update is always displayed at the top of this policy for your reference.

Privacy Questions & Contact

Have questions about this privacy policy or want to exercise your data rights? Our privacy team is here to help you understand how we protect your information and assist with any data-related requests.

Email: [email protected]

General Inquiries: [email protected]

Phone: +60379675062

Address:
2nd Floor, Sublot 44, Lot 3527, Gala City
Jalan Tun Jugah, 93350 Kuching
Sarawak, Malaysia

We typically respond to privacy inquiries within 48 hours and data access requests within 30 days. For urgent privacy concerns, please call our main number and request to speak with our privacy officer.